Frequently asked questions
About Extras cover
What is Extras cover?
Private health insurance has two parts: Hospital and Extras. Extras covers things outside hospital, like dental, glasses, physio, massage and acupuncture.
How do I know what's left?
Your insurer's app or member website is the most accurate. You can also estimate it with our "My Extras" tool, or ask us to show you how to check.
When do limits reset?
Usually on 1 January, but some reset on your policy anniversary. Check your policy.
What is HICAPS?
HICAPS is the card machine at the provider's. Swipe your health fund card after your visit and the rebate is taken off straight away, so you only pay the gap.
About bookings
Does booking cost anything?
Our booking service is free for you. You pay the provider's normal fees directly to the provider.
Is my appointment booked once I submit?
Not yet. You've sent a booking request. We'll contact you within 1 business day to confirm the provider and time.
Can I book a non-partner provider?
You can ask us to contact them, but information about non-partner providers comes from public sources and may be out of date.
About privacy
Will you ask for my member number or password?
Never. If anyone claiming to be us asks for your insurance login or password, don't give it to them.
Who gets my information?
Only the provider you choose, to arrange your appointment. We never sell it to insurers or anyone else.
Is WeChat safe to use?
Many people prefer WeChat, but your information may be stored by Tencent outside Australia. If you'd rather not, email us.
Contact us